This page lists all current AV issues logged with ICT, grouped by building/location. If a building is not listed then this means there are no active AV issues in that location.
If you would like to report a new AV issue then please contact the ICT Service Desk using the AV priority line on extension 49003.
| Room | Description | Number | Date opened | State |
|---|---|---|---|---|
| Student Hub level 3 sherfield building | Scheduled - 24/08 - 10:00 to 11:00 - One of the TV screen's at the student Hub is not working. Nothing is showing on screen when I turn it on. Full descriptionINC0801112: One of the TV screen's at the student Hub is not working. Nothing is showing on screen when I turn it on. | INC0801112 | 16/08/2021 10:21 | Awaiting Info |
| White City Scale Space T2/T3 | Hello , We have been in T2/3 today to set up for the Onelan training on Friday and we have noticed that in Onelan mode the far left screen has no input signal but it does have signal in Cynap or Zo Full descriptionINC0803209: Hello ,
We have been in T2/3 today to set up for the Onelan training on Friday and we have noticed that in Onelan mode the far left screen has no input signal but it does have signal in Cynap or Zoom mode ( please see picture attached) .
We also noticed that in AV stack that the Onlan box has no power , However it is hard to say because there is no link light on the box.
Could these issues be looked asap as we have a training session on Friday at 11am and will be using the room and Onelan. | INC0803209 | 18/08/2021 13:30 | Awaiting Info |
| Room 207F, MSRH | AV PC - asset number 00145294 - not connected to network - unable to log on - please sort out networking - the PC has also lost it's hostname Full descriptionINC0804322: AV PC - asset number 00145294 - not connected to network - unable to log on - please sort out networking - the PC has also lost it's hostname - please re-register it. Many thanks, Niels
Also HDMI input to monitor not working | INC0804322 | 19/08/2021 16:32 | Awaiting Info |
| Reception, Ground floor, MSRH White City | Dear Colleague, As a Covid prevention measure, the 2 floor touch screen in reception were deactivated. Could these please be reinstated. Many thanks. Full descriptionINC0805100: Dear Colleague, As a Covid prevention measure, the 2 floor touch screen in reception were deactivated. Could these please be reinstated. Many thanks. | INC0805100 | 20/08/2021 16:25 | Awaiting Info |
| room 112 (LT3), Blackett | room 112 (LT3), Blackett - lectern control panel / touch screen not working / frozen Full descriptionINC0807450: room 112 (LT3), Blackett - lectern control panel / touch screen not working / frozen | INC0807450 | 25/08/2021 11:30 | Awaiting Info |
| room 113 (LT2), Blackett | Scheduled - 26/08 - 11:00 to 12:00 - room 113 (LT2), Blackett - lectern control panel / touch screen not working / frozen Full descriptionINC0807452: room 113 (LT2), Blackett - lectern control panel / touch screen not working / frozen | INC0807452 | 25/08/2021 11:31 | In Progress |
| [No room specified] | FW: Quote Full descriptionINC0807486: Hi Caroline, hope you’re well,
We would like to proceed with this AV purchase please – the account to be charged is WSGG I36016. The delivery/set-up location is the 2nd Floor PatersonBuilding at St Mary’s Hospital.
Many thanks again, please let me know if there’s any more information you need?
Best wishes,
Steve
From: Carter, Caroline A | INC0807486 | 25/08/2021 12:04 | New |
| [No room specified] | Request provision of Audio Visual (AV) equipment Full descriptionSCTASK0304144: | SCTASK0304144 | 06/08/2021 12:17 | Awaiting info |
| Room | Description | Number | Date opened | State |
|---|---|---|---|---|
| [No room specified] | additional microphones and dual presentations Full descriptionINC0807625: Hi ICT Service Desk/AV Support,
I'm emailing on behalf of Stacey Loghdey who is the senior programmes manager. She would like to:
1. have additional microphones installed in Roderic Hill 308A
2. show two different presentation at once on separate screens and move the slides simultaneously i.e. type of clicker
Please advise.
Best regards,
Nam | INC0807625 | 25/08/2021 14:09 | Awaiting Info |
| Room | Description | Number | Date opened | State |
|---|---|---|---|---|
| [No room specified] | KL3 - Chelsea Westminster Hospital (Undergrad Office) Projector in meeting room faulty an producing a burning Full descriptionINC0780467: Projector in meeting room faulty an producing a burning | INC0780467 | 16/07/2021 12:06 | Awaiting Info |
| Room | Description | Number | Date opened | State |
|---|---|---|---|---|
| [No room specified] | USB PC in 630 Blackett Lab, one of the rear USB ports does not work - AV PC question Full descriptionINC0680677: Hi
This follows on from INC0676190.
Regarding the PC in 630 Blackett Lab, one of the rear USB ports does not work. The same USB port does not work if the PC is booted from Ubuntu so the port is broke, not Windows. The untied bit of mouse cable is too short to reach a front USB port so I put in a spare mouse.
Niels suggested replacing the PC but I don't know who exactly provides the AV machines.
Thanks,
Martin Morris | INC0680677 | 12/02/2021 13:40 | Awaiting Info |
| Room | Description | Number | Date opened | State |
|---|---|---|---|---|
| [No room specified] | AV control isn't turning on the projector. Full descriptionINC0807713: Group Study A
| INC0807713 | 25/08/2021 15:31 | In Progress |
| Room | Description | Number | Date opened | State |
|---|---|---|---|---|
| [No room specified] | 3 x AV machines Full descriptionINC0804084: Hi Michael,
I am having these machines sent to SK for you, will you be on-site Monday to collect? Or shall we ask them to store in the store room? | INC0804084 | 19/08/2021 13:02 | Awaiting Info |
| [No room specified] | Shocking PC build - can you fix it please Full descriptionINC0807473: The deployment team built a PC for me all wrong. Can you please turn this into a working signage machine? | INC0807473 | 25/08/2021 11:49 | In Progress |
| Room | Description | Number | Date opened | State |
|---|---|---|---|---|
| Rod Hill 513 b, d, h | (AC) - New surface accounts & its set up Full descriptionINC0725122: Hi
Please can the 3 x surface hubs 2 be set up for the dept to use, Rod Hill 513 b, d, h .
Many thanks
Caroline | INC0725122 | 23/04/2021 14:56 | Awaiting Info |
| Room | Description | Number | Date opened | State |
|---|---|---|---|---|
| [No room specified] | AV Device to be moved Full descriptionINC0769000:
Current Room - G27 Stadium House
To be moved to - 123 Stadium House
Smart Board and Camera to also be moved
Contact - 07988657025 | INC0769000 | 30/06/2021 12:16 | In Progress |
Page last refreshed: Wednesday 25th of December 2024 02:02:06 AM